Scale
Customer support
We answer customer questions so you don't have to.
What this covers
We handle enquiries, returns and complaints across email, chat and social. Response times and satisfaction are tracked and reported.
What you get
- Multi-channel support cover
- Returns and refunds handling
- Response time tracking
- Support scripts and FAQs
More in Scale
- Order fulfilment and logisticsWe manage shipping and fulfilment so orders arrive on time.
- Inventory and supply-chain managementWe keep stock levels right so you don't run out or over-order.
- Analytics and reporting dashboardsWe build dashboards that show what's actually driving revenue.
- Account and growth managementWe manage the whole account so growth stays on track.
Ready to grow your e-commerce brand?
Tell us where your business is today and where you want it to go. We'll tell you honestly how we can help.